Job highlights

Identified by Google from the original job post

Benefits

• Competitive salary with performance-based incentives
• Comprehensive health and wellness programs
• 401(k) retirement savings plan with company match
• Work-from-home flexibility and virtual team-building activities
• Opportunities for career advancement and professional development
• Employee discounts on American Express products and services

Responsibilities

• In this role, you will have the opportunity to engage with our valued customers, providing top-notch service while enjoying the flexibility of remote work
• Handle inbound customer inquiries with a focus on first-call resolution
• Assist customers with account inquiries, transaction details, and general product information
• Identify and assess customer needs to provide personalized solutions and recommendations
• Navigate multiple systems and platforms to accurately document customer interactions
• Collaborate with cross-functional teams to resolve complex issues and improve overall customer satisfaction
• Stay informed about American Express products, services, and industry trends to enhance customer interactions
• Build strong customer relationships through effective communication and problem-solving
• Leverage empathy and active listening skills to understand and address customer concerns
• Demonstrate a commitment to continuous learning and skill development
• Embrace a collaborative and inclusive team culture that values diversity and individual contributions
• Contribute to the ongoing improvement of customer service processes and procedures

Job description

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Are you passionate about delivering exceptional customer service? Join our team as a Virtual Customer Service Representative at American Express and be part of a dynamic and innovative work-from-home experience. In this role, you will have the opportunity to engage with our valued customers, providing top-notch service while enjoying the flexibility of remote work.

Key Responsibilities:
• Handle inbound customer inquiries with a focus on first-call resolution.
• Assist customers with account inquiries, transaction details, and general product information.
• Identify and assess customer needs to provide personalized solutions and recommendations.
• Navigate multiple systems and platforms to accurately document customer interactions.
• Collaborate with cross-functional teams to resolve complex issues and improve overall customer satisfaction.
• Stay informed about American Express products, services, and industry trends to enhance customer interactions.

What You Will Do:
• Build strong customer relationships through effective communication and problem-solving.
• Leverage empathy and active listening skills to understand and address customer concerns.
• Demonstrate a commitment to continuous learning and skill development.
• Embrace a collaborative and inclusive team culture that values diversity and individual contributions.
• Contribute to the ongoing improvement of customer service processes and procedures.

Benefits:
• Competitive salary with performance-based incentives.
• Comprehensive health and wellness programs.
• 401(k) retirement savings plan with company match.
• Work-from-home flexibility and virtual team-building activities.
• Opportunities for career advancement and professional development.
• Employee discounts on American Express products and services.

Join us in redefining the future of customer service. Apply now to embark on a rewarding career with American Express, where your talent and dedication make a meaningful impact on our customers’ lives.